Shipping and Delivery


  • Due to COVID-19, our local postal carriers had put out restrictions on the available destination for their postal services. We are very sorry that we cannot offer global shipping during this hard and unpredictable time. We will resume to providing global shipping when restrictions are lifted.

Shipping Info

  • Shipping fees allows us to get your order to you safely and quickly.
  • We offer global shipping through air mail or surface mail to most destinations. 
  • Shipping fees are calculated automatically at checkout.
  • All orders of 3D Crystal Puzzle will be shipped from Hong Kong. Therefore, delivery fee and delivery time will depend on the weight of your order and distance between the destination and Hong Kong.
  • All of our shipping options provides tracking.
  • All of our shipping options, except for "Air Mail," requires a signature when delivered.

Surface Mail

  • Surface mail is a shipping option for most countries. 
  • Surface mail takes about 2-16 weeks, and the delivery time depends on how far the destination is from Hong Kong. 
  • Surface mail has a flat fee of $5, no matter where you are and how large your order.
  • Surface mail provides tracking and requires signature upon arrival.

Air Mail

    • Air mail is a shipping option to some countries. 
    • Air mail takes 7-28 days, but delivery time should be 2 weeks maximum for most destinations. 
    • Air mail fees depend on how far the destination is from Hong Kong.
    • Air mail provides tracking but does not require signature upon arrival.
    • Specific estimate of your delivery time will appear on your checkout screen.

      Licensed Puzzles

      • Due to licensing policies, licensed 3D Crystal Puzzle sold by Jeruel are only available to customers in certain regions. If your shopping cart includes a licensed puzzle and your shipping address is outside of the allowed region, your checkout process will not be able to be completed.
      • More Details about why a certain 3D Crystal Puzzle is only available regionally.


      If you would like a quicker shipping option for your purchase, please contact

      Quicker shipping options will cost more than regular shipping*

        • Pink pieces of 3D Crystal Puzzle bear scattered on a white background.

          We are committed to your puzzle experience. Receive free replacement in the rare case of a missing piece.

          Lost Piece Request 
        • 3D Crystal Puzzle Frog being built on a white background. There are two frogs. The smaller one is done and the bigger one is being built.

          Pick your favorite from 100+ puzzles with unique solutions. Instructions are included in the box & our website.

          Puzzle Instructions 
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