Lost Piece Request


Your Satisfaction Is Our Priority

We understand how frustrating it can be to encounter missing pieces in your 3D Crystal Puzzle. That’s why we take this issue seriously and are committed to ensuring a seamless, enjoyable experience with every puzzle.

Our Guarantee to You

If you receive a puzzle with missing or damaged pieces, please contact us right away. We’ll promptly locate the correct pieces and ship them to you at no cost, so you can finish your puzzle without delay. Simply fill out the form below and submit your request.

Rest assured, this service is completely free of charge. Your enjoyment is what matters most to us!


 In case of Jotform malfunction please email to info@kinato.com

Puzzle name/ Color/ Missing piece number/ Your Name/ Mail Address 

Note:

- Up to 5 pieces per puzzle
- While supplies last
- At least 7 working days for submitted requests to be processed. We thank you for your patience. 



  • Pink pieces of 3D Crystal Puzzle bear scattered on a white background.

    We are committed to your puzzle experience. Receive free replacement in the rare case of a missing piece.

    Lost Piece Request 
  • 3D Crystal Puzzle Frog being built on a white background. There are two frogs. The smaller one is done and the bigger one is being built.

    Pick your favorite from 100+ puzzles with unique solutions. Instructions are included in the box & our website.

    Puzzle Instructions 
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