Lost Piece Request

Welcome to Lost Piece Request.
If your 3D Crystal Puzzle is missing a piece or having functional problems, please use the form below to submit your request. This service is free of charge.
- Due to Covid-19 (plus some regions temporary suspended Airmail service), the process for Lost Piece Request may be delayed.
- Up to 5 pieces per puzzle
- While supplies last
- At least 7 working days for submitted requests to be processed
- In case of Jotform fail submission please email Lost Piece Request to info@kinato.com