Lost Piece Request

To ensure you receive prompt and efficient assistance, please contact our exclusive U.S. distributor, University Games, for lost piece requests. Their team will be able to address your needs accordingly and quickly:

University Games FAQ

We appreciate your patience and understanding. Should you require any further assistance, please don’t hesitate to let us know.

  • Pink pieces of 3D Crystal Puzzle bear scattered on a white background.

    We are committed to your puzzle experience. Receive free replacement in the rare case of a missing piece.

    Lost Piece Request 
  • 3D Crystal Puzzle Frog being built on a white background. There are two frogs. The smaller one is done and the bigger one is being built.

    Pick your favorite from 100+ puzzles with unique solutions. Instructions are included in the box & our website.

    Puzzle Instructions 
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