Lost Piece Request

Your experience is our priority.

Missing pieces can be frustrating, as they can disrupt the completion of any 3D Crystal Puzzle. That's why we take the issue of missing pieces seriously and want to ensure that our customers have a positive experience with our puzzles.
If you happen to receive a 3D Crystal Puzzle with missing pieces, please don't hesitate to reach out to us. We will do our best to locate the missing pieces and send them to you as soon as possible so that you can finish your puzzle. Our goal is to provide you with a seamless and enjoyable puzzle experience, and we will work hard to make sure that any missing pieces are quickly resolved.
We prioritize the quality of our puzzles and your overall experience. We stand behind our 3D Crystal Puzzles and guarantee that they will be 100% complete. 
If you encounter any missing pieces in your 3D Crystal Puzzle or having functional problems with any puzzle pieces, please use the form below to submit your request.
This service is free of charge.
 In case of Jotform malfunction please email to info@kinato.com

Puzzle name/ Color/ Missing piece number/ Your Name/ Mail Address 


- Up to 5 pieces per puzzle
- While supplies last
- At least 7 working days for submitted requests to be processed
(Due to Covid-19 with airmail service suspension in some regions, lost piece delivery could be delayed)
  • Pink pieces of 3D Crystal Puzzle bear scattered on a white background.

    We are committed to your puzzle experience. Receive free replacement in the rare case of a missing piece.

    Lost Piece Request 
  • 3D Crystal Puzzle Frog being built on a white background. There are two frogs. The smaller one is done and the bigger one is being built.

    Pick your favorite from 100+ puzzles with unique solutions. Instructions are included in the box & our website.

    Puzzle Instructions 
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