Missing Piece Insurance

Welcome to Lost Piece Request (Missing Piece Insurance).

If your 3D Crystal Puzzle is missing a piece or having functional problems, please use the form below to contact us. This service is free of charge.

  • Up to 5 pieces per puzzle
  • While supplies last
  • At least 7 working days for submitted requests to be processed
  • Due to Covid-19(plus some regions temporary suspended Airmail service), the process for Lost Piece Request may be delayed.
  • Due to Chinese New Year holiday(from now through mid of February), the process for Lost Piece Request will be delayed.
  • In case of Jotform fail submission please email Lost Piece Request to info@kinato.com