FAQ

Do we offer global shipping?

We offer global shipping through air mail or surface mail except for the following countries: Canada, Japan, and United States. 

Do we offer refunds or returns?

We do not offer refunds or returns. However, we are more than happy to help you with any missing pieces in your puzzle.

What if you want to make a large order?

For large orders, contact info@kinato.com

How difficult are the puzzles?

The difficulty usually scales with the number of pieces in each puzzle. For normal puzzles, it may take 15 to 45 minutes to complete. For larger puzzles, it may take up to an hour to complete.